Can you produce 200+ units to the same approved specification?
Yes. We control a volume order through an approved physical reference, a written order specification, production-stage checks and final QC. We can scale to approximately 500–1,000 pieces per month depending on model, inventory, customization and production schedule. Handmade variation remains visible, but agreed dimensions, materials, construction, finish and customization are controlled requirements.
What is your production capacity?
Our practical capacity can reach approximately 500–1,000 pieces per month. The actual figure depends on the product configuration, whether stock is already in inventory, the amount of bespoke work or printing/branding required, and the production schedule at the time of the order.
Do you carry inventory for urgent projects?
Yes. Selected finished configurations are kept in inventory. When the right model and quantity are already available, we can use that allocation for a shorter-lead-time project. Inventory availability is confirmed against the exact requested configuration.
What packaging can you provide?
Packaging can be specified around the product, quantity, destination and presentation requirements. Available options include export-grade protective packaging, custom-fit protective inserts, presentation boxes, branded packaging and other project-specific packaging formats where technically suitable.
How are shipping costs handled?
For agreed DAP/DDP quotations, Nacresque calculates and includes the applicable delivery costs in the quoted delivered price, so the buyer does not pay the freight covered by that quotation. Under DDP, agreed import duties/taxes are also included where DDP is quoted. Exact terms are confirmed in the quotation.
Who performs quality control?
Our QC team checks each order against the approved sample and written specification. We send photos and, when practical, a short video of the finished order before shipment.
What happens if a material quality issue is found?
If 5% or more of the finished allocation is identified before dispatch as non-conforming to the agreed specification, the affected units are eligible for replacement or a full refund of their purchase value. Confirmed replacement units are supplied at no additional product cost, with reasonable delivery costs for the replacement covered by Nacresque.
Are the products perfectly identical?
No. The products are handcrafted. Natural wood grain, mother-of-pearl pattern and other material characteristics can vary from piece to piece. The controlled requirements are the agreed materials, construction, dimensions, finish, interior arrangement and customization.
What is the replacement/refund process?
Send the order/reference number plus clear photos or video of the issue. We compare the item against the approved sample and specification. For confirmed non-conformities, the buyer chooses replacement or refund of the affected units. Visible delivery or product issues should be reported within 2 calendar days; goods should not be returned unless Nacresque instructs the buyer to do so.
How do samples work?
For qualified trade projects, the physical sample is 100% free. You pay nothing: Nacresque covers the sample, preparation, packaging and delivery for approved sample requests. We ask for a few business details first so complimentary samples go to genuine trade buyers with a relevant project.
What is the MOQ?
Standard configurations begin at 50 units. Custom internal dimensions, bespoke inserts and other dedicated setups are scoped according to the project and may require a higher MOQ.
Can you provide procurement documentation?
Yes. Qualified buyers can receive structured product specifications, commercial terms, supplier information, commercial invoice and packing examples, agreed shipment documentation, inspection/approval procedures, and the applicable refund/replacement terms.
